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Future Trends and Insights
Today, customers seek an “experience” that delivers a sense of deep satisfaction…something beyond the “regular,” perhaps even a bit different or out of the ordinary. In a world marked by sameness and bland or declining customer service, those organizations that provide an exceptional experience for their customers will rise well above the rest.
Join us at the Cincinnati AMA May 20 luncheon to learn about the latest research, what industry experts are predicting, and stimulating debates with forward-thinking businesses related to these three major trends driving the new Customer Experience:
- Experience Psychology
- Social Media
Our presenter Colin Shaw is a sought after speaker, consultant, and executive coach. He will answer these thought-provoking questions:
- How good is your customer experience?
- How does it compare to that of your competition?
- Is it good enough to keep your customers from considering your competitors or looking elsewhere?
- Is it so good that it gets your customers raving about it to others?
- Do you know the emerging trends that can help you stand out or stay ahead of the competition in this new age?
Colin Shaw formed Beyond Philosophy™ in 2002 and has spent over twenty years working with organizations to improve their customer experience. Prior to Beyond Philosophy™, he was SVP of Customer Experience for BT, one of the world’s largest telecommunications companies. He is considered a leading authority on customer experience. He has authored three best-selling books on customer experience, and recently co-authored of a fourth book, Customer Experience: Future Trends and Insights, (2010).
Friday, May 20, 2011
Cintas Center at Xavier University
1624 Herald Avenue
Cincinnati, OH 45207
You can park in Lot C next to the Cintas Center. No parking voucher is needed.
11:30 am – 12:00 – Registration & Networking
12:00 – 1:15 pm – Lunch and program
$30 for Reservations made by May 17
$35 for Reservations made after May 17
AMA Student Members – $10
$45 for Reservations made by May 17
$50 for Reservations made after May 17
Menu: Grilled Lemon Garlic Chicken
If you prefer a vegetarian meal, please indicate in the comments box on the reservation form.
Register below for this event.